THE TUDDENHAM ROAD DENTAL SURGERY

PATIENT COMPLAINTS
PROCEDURE

To help us to provide good service and continue to improve, we welcome all feedback from our patients. If you feel a part of your treatment journey at Tuddenham Road has not reached the standards you expect of us, we welcome your comments.

To make a complaint you can contact the surgery by telephone during our opening hours  or by post at any time. We also have a suggestions box in the waiting room for patients to leave feedback either anonymously or not.

Please see below our complaints handling policy which explains how we plan to deal with a complaint if one arises.

Tuddenham Road Dental Surgery - Complaints Handling Policy

At Tuddenham Road Surgery we take complaints very seriously and try to ensure that all our patients are pleased with the treatment they receive.

If you feel the need to make a complaint about our service, our objective is to deal with that complaint courteously and promptly.

1) The person responsible for dealing with any complaint about the service we provide is Mrs Cindi Sharp, our Practice Manager.

2) If a patient telephones to make a complaint or if they make a complaint to the receptionist, this will be referred to the Practice Manager ASAP. If the Practice Manager is not available the complaint will be referred to the attending dentist on the day.

3) If a patient complains by letter or email this will also be passed on ASAP.

4) We will acknowledge the complaint in writing within 7 working days.

5) Where appropriate the patient concerned would be invited to discuss the complaint either on the telephone or at the practice with the Practice Manager.

6) The conclusion of the complaint will be issued in writing to the patient.

7) All complaints are recorded.

If patients are not satisfied with the result of the procedure, a complaint can be made to:

1) The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London  CR9 2ER Tel - 08456 120540. This service is for private patients.

2) The General Dental Council, 37 Wimpole Street, London W1M 8DQ Tel - 0845 2224141

3) PALS, Rushbrook House, Paper Mill Lane, Bramford, Ipswich, Suffolk IP8 4DE Tel - 0800 3896819. This service is for NHS patients.